Ocalon Electronics Order Info and Return Policy

How to Order

How do I order online?
Simply click the Add to Cart button found on every product page. You may continue to add items to your basket until your order is complete. Click on the "Shopping Cart" link or the shopping cart icon to return to your shopping cart from any page on the site. Click the 'Checkout' button and enter your shipping and billing address. (Please note, the billing address must match the address where your credit card statement is sent.) Click the Continue button to choose your Shipping and Payment Methods. Review your order, then click the Place Order button to complete the order.

Availability Status

What does the Availability status mean?
 

• In Stock - The product is currently available, and normally ships within 1 business day. Due to high order volume in November and December, in-stock items normally ship within 3-5 business days. Please note, however, that we do not ship products on Saturday, Sunday, or major US holidays.
• Out of Stock - The product is not immediately available, but is on order with the supplier, and will be shipped to you as soon as possible (which, in most cases should only be a few days, but in some cases, could be 1-3 weeks after you place your order.) For out of stock items, you can request an e-mail when the item is back in stock.
• This item ships separately - The product will arrive in a separate shipment from other products you have ordered. Products with this availability will generally arrive after other products, and delivery times are not guaranteed.

There are no additional charges for fulfillment of backordered items. The total you see on the receipt is exactly what we charge, regardless of whether it ships in a single box or multiple packages.

Back In Stock Email

Can I be notified when a product comes back in stock?
Yes! We can send you an e-mail when a product is available for purchase. Any product that is out of stock will have an "Email me when available" link on the product page. Just click the link, fill out the simple form, and when the item(s) you select come back in stock, you'll receive an e-mail from us.

Please note that you'll receive a separate e-mail for each item you select. Once we send that e-mail, you won't receive another notification unless you request it again. To be sure you receive your e-mail, be sure to add "orders@ocalon.com" to your address book so the e-mail is not marked as spam.

Payment Methods

What are your accepted payment methods?
All prices listed on our website are in U.S. Dollars. We accept Visa, MasterCard, Discover, and American Express. We also accept PayPal. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing information is necessary.

You may also make payment by personal check, certified check, or money order in U.S. currency only. Just place items in your shopping cart, proceed to checkout and fill out your billing/shipping information. You do not have to enter a credit card to get to this point. Print out the page with your order and the shipping rates and mail that information to us with your payment. DO NOT SEND CASH Please note that orders mailed to us require a longer processing time than those placed on our website. Our mailing address is:

To place your order using PayPal, just place items in your shopping cart, proceed to checkout and fill out your billing/shipping information. Select PayPal as the payment method by clicking the button at the bottom of the page to place your order using PayPal. This will direct you to the PayPal web site. Enter your PayPal login e-mail address and password and hit continue. Follow the instructions on the PayPal web site to process your payment. Once you confirm and process the final payment on the PayPal web site, you will be redirected back to the Ocalon web site, and you will be shown your Order Confirmation page.

Address Verification

Why was I asked to send in address verification?
Sometimes, when an order is placed with a discrepancy between the billing and the shipping addresses, or with a billing address outside the US, or the order is above a certain value, our ordering system will flag the transaction for manual review. In these circumstances, we request physical documentation of the billing address on the order in question to make sure that the order has been placed by the account holder. At Ocalon we take your security and privacy very seriously. We hope you understand that when we have to take extra security measures such as this, we do it to protect you as well as Ocalon.

Unfortunately, without this documentation, we are unable to complete the processing of your order. If we do not receive the requested documentation within two weeks of your initial order date, your order will automatically be canceled. If you can't provide documentation of the billing address on your order, you will need to cancel your current order and reorder using the proper billing address for your credit card. Once we receive and process your documentation, you should not need to provide it on subsequent orders.

Purchase Orders

Do you accept Purchase Orders?
We do not accept purchase orders. We only accept pre-payment for orders and your pre-payment must include shipping costs.

Discounts

Do you offer customers any special discounts?
Customers on our e-mail newsletter lists have access to exclusive discounts and promotions available only to subscribers. If you'd like to have access to special promotions, discount codes and other goodies exclusively for folks who get our newsletter, then sign up to receive the Ocalon Super Fun Happy E-mail Newsletter! You'll wonder how you ever lived without it! Ocalon is dedicated to privacy; we will never ever release your email address to third parties.

To receive our newsletter, you need to have a Ocalon account. Once you have an account, you can sign up for the newsletter on your Account Info page.

Order Status

What does the Order Status and/or Product Status mean?
This indicates the current status of your order, or of each item within your order. There are several statuses:

• New - Your order has been accepted and will be processed soon.
• Processing - Your order has been transmitted to the packing/shipping department (or one of our distributors), and our warehouse monkeys are gathering all of your goodies and preparing them to be shipped. (Note that your order could remain in this state for several days.)
• Partial Shipment - Some of the items have been shipped. Your credit card has been fully charged at this point.
• Shipped - Your order has been fully shipped. Your credit card has been fully charged at this point.
• Canceled - Your order has been canceled and normally your credit card has not been billed. If it was billed, we have issued a proper refund which should appear on your next statement.

What are those "Incomplete Orders" in my account history?
Those are shopping carts that you have started but not completed. You can view the order and complete the order at any time in the future. Those orders stay with your account so, for example, you can start an order at work and then complete the order from home.

To delete an incomplete order from your account, hit the Complete this Order button. This will take you to where you left off in the order process. Once you are here, use our back button; at the bottom of the page (not your browser's back button) until you get to the shopping cart. Once you are at the shopping cart, remove all items from it. Once this is done, the incomplete order should disappear.

Changes & Cancellations

Can I make changes to my order?
If your order is still in the New status, we are able to make some changes, such as size and color. Please call us at or email us as soon as possible to make these changes. If it is outside of our business hours, please follow the instructions below to cancel your order and place a new order with the required changes. We are not able to change items in your shopping cart, or add additional items to your order once your order has been completed.

Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has changed to the processing status, our customer service staff will not be able to make any changes to it.

What's your cancellation policy?
You have the ability to cancel your own order, as long as it hasn't been processed and sent. Let us know immediately and if the order wasn't already finished then your credit card will not be charged, and the order will be deleted permanently. It's that simple! Note, orders placed using PayPal cannot be canceled from our web site. Please contact Paypal Customer Service at to cancel PayPal orders.

What is your Privacy Policy?
We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and e-mails at your request.

Please read our Official Privacy Policy for more information.

Return Policy

What is your return policy?
You may return a product for refund, store credit, or exchange (if due to Ocalon Electronics error) within 30 days of the order shipment date. (The order shipment date and order notification are provided to you by email). All returns must be accompanied with a Return Merchandise Authorization number (RMA #).

If we shipped you the wrong product, or it arrived defective or damaged, no problem. Click the "Return" link on the Order Management page to arrange for the return of the item. Just contact us within 30 days of the item's original shipping date to arrange for the return of your purchase. Please use the "Return" link on the Order Management page to receive a RMA number for your return. We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable.

If you ordered the wrong item, wrong size, or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item. When your return is received, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only. (Please note that you will be responsible for return shipping costs of non-defective merchandise if you use one of our pre-printed return shipping labels.) Some products may also be assessed a 15% restocking fee - please ask if you are unsure. Also, please note that opened software and video games cannot be returned for refund or store credit. Additional restrictions may apply, please contact us for more information.

After you get your RMA number, you will have the opportunity to have a return shipping label generated for you. If you choose not to use a label provided by us, please use the instructions given to you when you receive your RMA to package your return. Ship your package back to us at the following address:

Exchanges

Can I just exchange my items for new ones?
At this time, we do not process even exchanges. If you need a different size or color of an item you ordered, when your return is received, you will be issued a gift certificate (store credit) for the amount of the item.